Refund policy

Right of Withdrawal (EU Customers)

In accordance with European regulations, customers have the right to withdraw from the purchase within 14 days from the delivery date.

Items must be:

• unused

• in perfect condition

• returned in original packaging

Exclusions

Returns are not accepted for:

• customized products

• prescription lenses made to order

Return Procedure

To initiate a return request, please contact:
[insert customer service email]

Please include:

• order number

• reason for return

• photos (if reporting a defect)

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Refunds will be processed within 14 days after the returned item has been received and inspected.

The refund will be issued using the original payment method.